Job: Durable Medical Equipment Coordinator Needed!

Durable Medical Equipment Coordinator (WC)

First Script Network Services/Coventry Health Care is looking for people with experience in the medical field to help our growing Durable Medical Equipment (DME) team! We offer DME services as well as Pharmacy Benefit Management services for Workers; Compensation clients. First Script Network Services is a wholly owned subsidiary of Coventry Health Care Workers’ Compensation Services. Our business is part of a $12 billion company with locations in Tucson, AZ.

Our growing DME group is looking for an individual with experience and knowledge about the various processes related to DME. If you are looking for a challenge and enjoy working in a fast paced, team based environment, please apply to our Durable Medical Equipment Coordinator (WC) position requisition number 126960.

We offer a competitive salary, a comprehensive benefits package starting on the first day of employment, and a generous 401(k) plan with company match and immediate vesting. We also offer a generous paid time off program, which includes two weeks vacation, tuition reimbursement, flexible spending accounts, a business casual environment, and the opportunity to work with dedicated professionals in a dynamic organization. If you are looking to utilize your experience and be a valued member of our Workers’ Compensation and DME team, we are looking forward hearing from you!

Below is additional information about the position.

GENERAL SUMMARY
Responsible for responding to all client inquiries regarding the coordination and delivery of Durable Medical Equipment and related services for Workers’ Compensation cases. Serves as a subject matter expert and training resource for Durable Medical Equipment (DME) products and processes. Acts independently with minimal supervision from senior management.

ESSENTIAL RESPONSIBILITIES
• Processes and responds to client inquiries regarding the coordination and delivery of Durable Medical Equipment (DME).
• Assesses, investigates, and resolves difficult customer issues and addresses all issues relating to high-exposure or catastrophic claims to achieve customer satisfaction.
• Analyzes and documents current processes to identify process improvement areas. Provides recommendations to senior management for approval..
• Measures, monitors, and analyzes industry and Durable Medical Equipment (DME) price trends and company expenditures to identify opportunities to reduce and/or avoid expenses and manage the quality and performance of the products and services.
• Monitors billing activities for Durable Medical Equipment (DME) to ensure expenses are coded appropriately and paid in a timely manner in accordance with corporate policies/procedures.
• Assesses training needs within the team. Serves as a training resource, mentor, and coach to others.
• Assists with maintaining business relationships by working effectively with providers, facilities, and referral sources.
• Ensures department adherence to all local, state and federal requirements guiding workers’ compensation processes.
• Serves as a consultant and product knowledge expert of Durable Medical Equipment (DME) and the rehabilitative services industry. Identifies and shares best practices.
• Performs other duties as assigned.