Job: Courtesy Case Specialist - Bilingual Required

GENERAL POSITION SUMMARY:
The Courtesy Case Specialist conducts home studies of families within a defined geographic area. Position is responsible for evaluating the ability of a family to care for a specific relative child.

ESSENTIAL DUTIES & RESPONSIBILITIES:
• Conducts home studies, trains families, and facilitates licensing or certification according to applicable laws and regulations.
• Maintains timely and accurate client records in compliance with AzCA and governmental requirements, including progress notes, home studies, etc.
• Assists families in securing necessary resources to assist with the children placed in their care.
• Actively participates in a retention plan for host parents, such as timely in-home visits, quarterly reports and renewal studies.
• If necessary, acts as advocate for host parents in situations such as, but not limited to, agency review boards, court hearings and investigations.
• Performs other duties as assigned which are consistent with the general responsibilities of the position.

REQUIRED COMPETENCIES:
 Demonstrates the knowledge and application of human development and family life cycle in children and families.
 Demonstrates the knowledge and application of the cultural situations involved in the treatment of the child and family.
 Demonstrates knowledge in the areas of engaging the family and child.
 Knowledge of current licensing laws and regulations.
 Ability to teach and communicate pertinent parenting skills and behaviors.
 Must be organized and able to work in a diverse, multi-cultural environment.
 Effective written, oral and interpersonal communication skills.
 Must be organized with the ability to take direction, prioritize tasks, and to work independently with minimum supervision.
 Must have ability to maintain confidentiality, and exhibit mature judgment and emotional stability.

MINIMUM QUALIFICATIONS:
 Must be 21 years of age (licensing requirement).
 Bachelor’s Degree in Social Work or related field of study from an accredited college or university.
 Possess a valid Arizona driver’s license and be insurable under the agency’s automobile policy.
 Must be computer literate with knowledge of Outlook and Microsoft Office programs (i.e. Word, PowerPoint, Excel).
 Must be able to provide own transportation to and from clients’ homes and/or other relevant organizations/agencies.
 May be required to transport clients.

OTHER REQUIREMENTS:
 Must be able to provide DPS fingerprint clearance.
 Must be able to meet training and agency compliance requirements for the position.

Mental Requirements
• Ability to effectively communicate in the English language.
• Ability to interact well with various levels of staff, clients, and with guests of AzCA.
• Ability to read, comprehend and interpret complex information.

Physical Requirements
• Office environment with frequent sitting, standing, writing and computer usage.
• Must be able to climb stairs, with frequent standing and moving throughout facility or in the alternative, perform these physical requirements with or without reasonable accommodations.
• Frequent to moderate physical effort (lift/carry up to 25 lbs.).
• Moderate reaching, bending, stooping, kneeling or crouching.
• Frequent and/or prolonged travel.