Job: Poker Floor Supervisor

Position Summary:

Under direct supervision of the Poker Shift Manager, monitors poker tables, dealers, and all non-department personnel coming in contact with the poker tables on assigned shifts

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Observes games in progress for possible irregularities in player/dealer conduct.
• Follows policies and procedures when opening or closing games.
• Ensures dealer procedures are being adhered to.
• Responsible for starting games, tracking employee hours and rotations, making table decisions and running promotions.
• Ensures customers are having a positive gaming experience and that their needs are being met.
• Reviews all dealers to increase skill level.
• Informs Poker Shift Manager of any deviation from standard dealing procedures.
• Ensures the integrity of all games.
• Renders impartial decisions using all available means, i.e. dealer/player, information and surveillance.
• Notifies the Poker Shift Supervisor immediately when a guest is dissatisfied with a decision.
• Relays pertinent information regarding daily business to incoming Poker Floor Supervisor and Poker Shift Supervisor at shift change.
• Ensures dealer quality and efficiency to increase cost effectiveness.
• Follows all Casino & Poker Policies and Procedures.
• Completes required administrative paperwork.
• Demonstrates good employee and guest relations.
• Observes all live games continually.
• Responds to customer’s requests and needs.
• Ensures safeguarding of all company assets.
• Ensures employee awareness of Internal Controls.
• Ensures Casino/Departmental Policies and Procedures are followed.
• Greets customers and maintains a friendly and inviting atmosphere.
• Maintains player tracking log and comp log.
• Assists in cleaning and maintenance of Poker area.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications:

High school diploma or GED plus two years dealing experience, one-year supervisory experience in Poker; or equivalent combination of experience and education. Must be 18 years of age. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.

Knowledge, Abilities, Skills, and Certifications:

• Knowledge of principles and practices of public relations and customer service.
• Knowledge of Internal Controls and NIGC minimum requirements.
• Knowledge of procedures and Casino floor operations.
• Knowledge of card games dealing.
• Knowledge of poker games.
• Skill in customer service, human relations and supervision of assigned staff.
• Ability to communicate, read, and write clearly in basic English.
• Ability to demonstrate outstanding guest service at all times.
• Ability to apply basic mathematical skills.
• Ability to respond to visual and auditory cues.
• Ability to interpret a variety of instructions furnished in written and oral form.
• Skill in dealing Poker.
• Ability to obtain and maintain gaming license.


Physical Demands:

While performing the duties of this job, the employee regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment:

Work is generally performed in a Casino setting with exposure to second-hand smoke and a high noise level. Evening, graveyard, holiday and/or weekend work may be required. Extended hours and irregular shifts may be required.